iPhone 3GS 32 GB Vouchers

Jim:
I want to know because you sent a used phone, when I made ''the purchase was for a new phone.
The iPhone you sent me had already been disarmed do not know which reason, when I gave him to buy was confident that the person who is the other side of my computer was trustworthy, the iphone had problems with the Volume Up button
I want an answer for what happened, and I'm not happy, do not forget that people like you depend on customers, if you want a bright future should clarify these things before selling them.

Marc R. Feldesman ""photo and computer ge... (Portland, OR USA):
This product was advertised as a "factory unlocked" iPhone. Since the only factory who can unlock the phone is Apple, I assumed I would be getting a genuinely Apple authorized unlocked iPhone. Ah, this is not the case. The phone is brand-new, but immediately upon opening the package, there is a notice from the seller stating that this is a "jailbroken" phone. It is unclear to me who did the "unlock" but it clearly wasn't Apple because jailbreaking voids the warranty on US sold phones. I'm going to keep the phone because it will do what I need, which is to serve as a Europhone when I travel and I can drop in my various European sim cards. So, in the end, I got what I needed, but it surely isn't what I expected.

 Rowena Garcia "rmg" (Turks and Caicos Islands):
I purchased this phone, which say includes a charger, i am located in the caribbean and expects it to be good. But, no charger was included only the usb cable. Other than that it says its unlocked, when i received it my thing dont work on it. I need to pay. Extra money to have it done here. The seller promjse to refund and send me the charger but until now nothig reach here.